Roadhog Auto Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with Roadhog Auto. We are a Canadian automotive accessories retailer serving customers across Canada. This Shipping Policy explains where we ship, how shipping charges are calculated, and what to expect after placing an order.

Shipping Destinations

Roadhog Auto currently ships within Canada.

Standard online checkout is available for the following provinces:

• Alberta
• British Columbia
• Saskatchewan
• Manitoba
• Ontario
• Quebec
• New Brunswick
• Nova Scotia
• Prince Edward Island
• Newfoundland and Labrador

Yukon, Northwest Territories & Nunavut

Standard online checkout is not currently available for orders shipping to:

• Yukon
• Northwest Territories
• Nunavut

Orders to these territories may require a custom freight quote because shipping costs can vary significantly depending on destination, carrier, product size, and weight.

If you would like to place an order for delivery to one of these territories, please contact us at info@roadhogauto.ca before ordering. We will confirm whether the product can be shipped to your location and provide available shipping options.

Standard Shipping Rates

For eligible standard-size products fulfilled through our Canadian distribution network, our current standard shipping rates are:

The shipping rate displayed during checkout is the rate applicable to your order.

Certain oversized, heavy, remote-destination, or special-freight products may require different shipping arrangements as described below.

Delivery Estimates

For most eligible standard shipments, the estimated delivery time is approximately 5–8 business days.

Delivery estimates are not guaranteed and may vary depending on:

• Product availability
• Distributor or supplier processing
• Carrier delays
• Weather conditions
• Statutory holidays
• Rural or remote destinations
• Oversized or freight shipments

Business days generally exclude Saturdays, Sundays, and statutory holidays.

If an order requires a substantially different delivery arrangement or special freight service, we will contact you before fulfillment when customer approval is required.

Drop-Ship & Distributor-Fulfilled Orders

Some Roadhog Auto products are shipped directly from our Canadian distributors or fulfillment partners.

Products fulfilled through these distribution networks are subject to the applicable shipping rate shown at checkout regardless of order value unless a specific promotion states otherwise.

If an order contains products supplied from different locations, it may arrive in multiple shipments and on different delivery dates.

Free Shipping Promotions

Roadhog Auto may occasionally offer free-shipping promotions.

Unless specifically stated otherwise, exclusions may apply to:

• Distributor-fulfilled or drop-ship products
• Oversized or heavy products
• Special-freight shipments
• Rural or remote destinations
• Yukon, Northwest Territories, and Nunavut
• Products requiring additional carrier services

Any free-shipping promotion will be subject to the terms displayed with that offer.

Oversized, Heavy & Special-Freight Products

Certain automotive products may require additional shipping because of their size, weight, packaging, or carrier requirements.

Examples may include:

• Bumpers and grille guards
• Running boards and large steps
• Truck toolboxes
• Fuel tanks
• Certain exhaust systems
• Large suspension components
• Wheel-well liners
• Tires and wheels
• Large body or exterior components
• Other oversized or heavy automotive products

These products may require oversize, heavy-item, LTL freight, residential delivery, rural delivery, or other specialized carrier services.

Where possible, applicable shipping charges will be displayed during checkout.

If an accurate shipping charge cannot be determined automatically, Roadhog Auto may contact you before fulfillment to confirm the shipping arrangement and any additional cost.

We will not charge an additional shipping amount without notifying you first.

Rural, Remote & Beyond-Point Destinations

Certain rural, remote, or limited-service destinations may require additional carrier services or charges.

This may include:

• Rural routes
• Beyond-point destinations
• Limited-access locations
• Locations requiring special carrier services

If additional freight is required, Roadhog Auto will contact you before fulfillment whenever additional payment or approval is necessary.

PO Boxes

Some automotive products cannot be delivered to PO boxes because of carrier, package-size, or supplier restrictions.

If a product cannot be shipped to the PO box provided during checkout, we may contact you for an alternate physical delivery address.

Additional carrier charges may apply to certain PO box or rural-route deliveries.

Order Processing & Multiple Shipments

Roadhog Auto works with multiple Canadian distributors and fulfillment partners. Products may therefore ship directly from one of our distribution partners rather than from Roadhog Auto itself.

If your order contains products supplied from different locations, your order may arrive in multiple shipments.

Items from the same order may not arrive in the same package or on the same day.

Inventory & Product Availability

We make reasonable efforts to keep product availability and distributor inventory information current. However, distributor inventory can change quickly.

In rare cases, an item may become unavailable after an order has been placed.

If this occurs, we will reach out to you regarding available options, which may include:

• Waiting for inventory replenishment
• Choosing an alternative product
• Cancelling the affected item
• Receiving a refund for the unavailable item

We will not substitute a different product without your approval.

Tracking Information

When tracking information is available, it will be provided after your order has shipped.

Please allow time after receiving a tracking number for the carrier's tracking system to update.

Orders shipped in multiple packages may receive more than one tracking number.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify your:

• Street address
• Unit or apartment number
• City
• Province
• Postal code
• Contact information

If you notice an error after placing your order, contact us as soon as possible at info@roadhogauto.ca.

Once an order has entered fulfillment or has been transferred to a carrier, we may not be able to modify the shipping address.

Additional carrier charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

Damaged Shipments

Please inspect your shipment as soon as reasonably possible after delivery.

If an item arrives damaged, retain:

• The product
• Original packaging
• Shipping carton
• Packing materials
• Shipping label

Take clear photographs of the damage and packaging and contact info@roadhogauto.ca as soon as possible.

Please do not install a visibly damaged product or discard the packaging until the issue has been reviewed. The carrier, distributor, or manufacturer may require photographs, packaging information, or inspection as part of a freight claim.

Lost or Missing Shipments

If tracking indicates that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with household members
• Check with neighbours or building management where applicable
• Review the carrier's tracking details

If the shipment still cannot be located, contact us and we will assist you with the appropriate next steps.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order.

Because some orders are transmitted quickly to our distributors for fulfillment, we cannot guarantee that an order can be modified or cancelled after it has been submitted.

Orders that have already shipped cannot normally be cancelled and will instead be subject to our Refund & Returns Policy.

Taxes

Applicable Canadian sales taxes are calculated during checkout based on the order and delivery destination.

Shipping Rates & Policy Changes

Shipping rates, carrier charges, delivery areas, and fulfillment arrangements may change from time to time.

Roadhog Auto reserves the right to update shipping rates, shipping eligibility, delivery areas, and this Shipping Policy as our supplier and carrier arrangements change.

The shipping options and charges displayed at checkout at the time an order is placed will apply to that order unless a special-freight arrangement requires separate customer approval before fulfillment.

Contact Us

For questions about shipping, product availability, remote destinations, or special freight requirements, please contact:

Roadhog Auto
Email: info@roadhogauto.ca
Website: roadhogauto.ca