Refund policy
Roadhog Auto Refund & Returns Policy
Last updated: September 20, 2026
At Roadhog Auto, we want customers to receive the correct products for their vehicles and to know what to expect if something needs to be returned. Because many automotive products are vehicle-specific, special-order, electronically controlled, or shipped directly from our distribution partners, certain return conditions apply.
30-Day Return Window
Unless otherwise stated on the product page, eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must:
- Be unused and uninstalled
- Be in new, resalable condition
- Include the original packaging, manuals, hardware, accessories, labels, and documentation
- Show no signs of installation, modification, damage, wear, or use
- Have a valid Roadhog Auto order number
Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.
Vehicle Fitment
Many products sold by Roadhog Auto are vehicle-specific. Customers are responsible for entering and confirming accurate vehicle information, including year, make, model, trim, cab configuration, bed length, engine, drivetrain, and other applicable options.
If you are unsure whether a product fits your vehicle, please contact us before ordering.
Products that have been installed, modified, drilled, cut, painted, programmed, or test-fitted in a way that causes wear or damage generally cannot be returned because of an incorrect vehicle selection.
If Roadhog Auto, the manufacturer, or our catalog data supplied incorrect fitment information, please contact us so we can review the situation.
Installed or Used Products
Products that have been installed or used are generally not eligible for return.
If an installed or used product appears to be defective, it may instead qualify for a manufacturer warranty or defect claim. Please contact Roadhog Auto before removing, replacing, modifying, or disposing of the product.
Do not install a product if you notice visible damage, missing components, an incorrect part number, or an obvious fitment issue. Contact us before proceeding with installation.
Electrical & Electronic Products
Electronic products may have additional return restrictions due to their nature.
Products that have been connected to power, programmed, flashed, paired, activated, registered, or installed may not be returnable unless they are confirmed to be defective.
Examples may include:
- Tuners and programmers
- Control modules
- Sensors
- Lighting electronics
- Cameras
- Electronic accessories
- Wiring components
- Other programmable or electronically controlled products
Manufacturer warranty procedures may apply to defective electronic products.
Special-Order, Custom & Non-Returnable Products
Certain products may be designated final sale or non-returnable, including products that are:
- Custom-made or personalized
- Specially ordered specifically for the customer
- Painted, drilled, cut, modified, or otherwise customized
- Discontinued or clearance items identified as final sale
- Restricted from return by the manufacturer
- Otherwise identified as non-returnable on the product page or before fulfillment
Any applicable return restriction will be communicated on the product page or before the order is fulfilled whenever reasonably possible.
Damaged Shipments
Please inspect your order as soon as possible after delivery.
If your package or product arrives damaged, contact us promptly at info@roadhogauto.ca and provide:
- Your order number
- Photos of the shipping box
- Photos of the shipping label
- Photos clearly showing the damage
- Photos of the product and packaging
- A brief description of what happened
Please keep all original packaging until the claim has been resolved. The carrier, distributor, or manufacturer may require the packaging for inspection.
Do not install a damaged product.
Incorrect or Missing Items
If you receive the wrong product, the wrong quantity, or an order with missing components, contact us as soon as possible.
If the error was made by Roadhog Auto or one of our fulfillment partners, we will work with you to arrange an appropriate correction, replacement, or refund.
Defective Products & Manufacturer Warranties
If a product appears to be defective, please contact us before removing, replacing, modifying, or disposing of it.
Many products sold by Roadhog Auto are covered by a manufacturer warranty. Depending on the manufacturer, warranty claims may be handled directly by the manufacturer or with assistance from Roadhog Auto.
A manufacturer's inspection or determination may be required before a defective product can be repaired, replaced, or refunded.
Normal wear, improper installation, misuse, accidents, modifications, neglect, or use outside the manufacturer's intended application may not be covered.
Return Shipping
Unless the return is caused by an error by Roadhog Auto, a fulfillment partner, or a confirmed product defect, return shipping costs are the customer's responsibility.
Original shipping charges are generally non-refundable.
We recommend using a trackable and insured shipping service. Roadhog Auto is not responsible for customer-arranged return shipments that are lost or damaged in transit.
Do not ship a return until you receive return instructions from us. Some products must be returned directly to a specific distributor or manufacturer location.
Restocking Fees
Roadhog Auto does not charge a restocking fee on eligible returns accepted under this policy.
Customers remain responsible for applicable return shipping costs on ordinary returns unless the return results from an error by Roadhog Auto, a fulfillment partner, or a confirmed product defect.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have not yet entered fulfillment can usually be cancelled without penalty.
Once an order has been processed, transferred to a distributor, shipped, or otherwise entered fulfillment, cancellation may no longer be possible. If the shipment cannot be stopped, the order may need to be handled as a regular return under this policy, and applicable shipping costs may apply.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Once your return has been received, inspected, and approved, Roadhog Auto will issue the refund within 10 days. Your bank or card issuer may require additional time to post the refund to your account after it has been issued.
Original shipping charges and customer-paid return shipping costs are generally non-refundable unless the return results from an error by Roadhog Auto, a fulfillment partner, or a confirmed product defect.
Exchanges
Roadhog Auto does not offer direct exchanges.
If you need a different product, size, configuration, or fitment, the original eligible item must be returned in accordance with this policy, and a new order placed separately.
This process helps ensure accurate inventory, pricing, vehicle fitment, and shipping.
Refused & Undeliverable Shipments
Orders returned because they were refused, unclaimed, addressed incorrectly by the customer, or otherwise undeliverable may be treated as a customer return.
Original shipping charges, return freight, and carrier charges resulting from the refused or undeliverable shipment may be deducted from the refund where applicable.
How to Request a Return
Contact:
Roadhog Auto
Email: info@roadhogauto.ca
Website: roadhogauto.ca
Please include your:
- Order number
- Product being returned
- Reason for the return
We will provide return instructions if the product is eligible.
Do not send products to the address shown on an invoice, shipping label, or website without receiving return authorization first. Our products may ship from different fulfillment locations, and returning an item to the wrong location can delay or prevent processing.
Your Legal Rights
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Canadian federal or provincial consumer protection laws.